This article provides information on how to assign the VPN IP pool from the DHCP server to the VLANs that are assigned to SSL VPN. The objective is to assign the IP address for the VPN from the DHCP pool and not from the IP pool, which is specified in the VPN connection profiles in the device. You need to specify the VLAN's in Network settings, go to User role > … [Read more...]
IVE Custom Sign-in Pages for Junos Pulse on Apple IOS and Junos Pulse on Google Android
This article contains links to the IVE Custom Sign-in Pages (CSP's) for Junos Pulse on Apple IOS and Junos Pulse on Google Android. The regular IVE sign-in pages may appear distorted for users of Junos Pulse on Apple IOS or for Junos Pulse on Google Android. In order to address this issue, custom sign-in pages have been created, one for each platform. These pages are … [Read more...]
Junos Pulse status on iPad 2 gets changed to ‘Reasserting’ and the tunnel is dropped
On iPad 2, when a user connects via Wi-Fi and tries to launch VPN, the Status of the Junos Pulse VPN changes from 'Connected' to 'Reasserting'; this means that Pulse is trying to reconnect and drops the tunnel. However, with the same configuration, if the user tries the same from a desktop, the issue does not occur. Additionally, the same configuration works on iPad … [Read more...]
Junos Pulse disconnects when the mobile screen is locked
This article describes the issue of the Junos Pulse connection being disconnected, when the mobile screen is locked. The Junos Pulse connection is disconnected, when the mobile screen is locked. After launching the VPN tunnel via Junos Pulse, perform the following procedure for Android and IOS: In Android When the screen gets locked, Junos Pulse waits for 3 … [Read more...]
MSS will not work and maintain active registration if expiration date is set to later than the year 2031
This article describes the issue of MSS being unable to work and maintain active registration, if the expiration date is set to later than the year 2031. MSS being unable to work and maintain active registration, if the expiration date is set to later than the year 2031. This issue is due to a bug on the client. The client breaks the registration when it receives an … [Read more...]
Impact of the Java Plug-in (JRE/JVM) disabled in the browser
This article lists out the impacts of the Java Plug-in disabled in the browser when logging into a SSL VPN gateway and some of the possible workarounds. Some common error messages from browsers when Java is not installed or disabled: Firefox: "Blocked Plug-in" "Missing Plug-in" Internet Explorer: "An add-on for this website failed to run" Impact on Client … [Read more...]
End User Frequently Asked Questions (FAQ) for Junos Pulse on BlackBerry
This article addresses some of the most common questions end users may have about Junos Pulse on BlackBerry. This article is not intended to address questions that might be raised by an SSL VPN administrator. The most common questions end users may have about Junos Pulse on BlackBerry. What is required to run the Junos Pulse app on my BlackBerry device? Junos Pulse on … [Read more...]
Junos Pulse Mobile Security application’s impact on Android battery life
Android devices using the Junos Pulse application may encounter battery depletion. There are several factors that may lead to this issue, whether it is GPS, 3G, VPN or scanning. To determine what feature or functionality, within the Junos Pulse application, could be causing the battery to drain and what can be done to prevent or reduce it. There are a number of reasons … [Read more...]
IOS device – ‘error: iPhone registration sent in pending state’
The 'error iPhone registration sent in pending state' error message was generated, when an enterprise customer tried to register the iPhone4 to the MSS console. This error occurs when there is no APNS certificate configured for the enterprise in the MSG. Additionally, the customer received a message stating that a SSL VPN certificate may be required. The 'error iPhone … [Read more...]
Junos Pulse Wireless Suppression does not work on SA
This article describes the issue of Junos Pulse Wireless Suppression not working on SA with the default configuration. The check box has been enabled under SA > Users > Junos Pulse > Junos Pulse Connections; but it does not work or automatically suppress/disable the wireless connections. Wireless suppression will not work with the default Junos Pulse (minimal … [Read more...]