This article explains a requirement for installing Host Checker patches. Installing patches (through Patch Remediation) after launching a VPN tunnel (Junos Pulse or Network Connect) or through the secure tunnel cannot be done. The PRM (Patch Remediation Management) License is installed on the SA, but patches cannot be installed. The patch installation starts, but it never … [Read more...]
How to collect Junos Pulse logs from an iOS device (iPhone, iPad)
How do I collect Junos Pulse logs from an iPhone, iPod touch, or iPad for JTAC analysis? The iOS device user can use the following procedure to e-mail the Junos Pulse log files: 1. On the iOS device, start the Junos Pulse app: 2. Tap Status. 3. Tap Logs > Send Logs. 4.Enter an e-mail address and tap Send. … [Read more...]
The Junos Pulse splash screen is displayed on Client systems even though the ‘Display Splash Screen’ check box is not selected
This article describes the issue of the Junos Pulse Client splash screen being displayed, even though the Display Splash Screen check box is not selected under the Junos Pulse Connection Set on the device. The user has cleared the Display Splash Screen check box in the Connection Set for Junos Pulse under Users > Junos Pulse > Junos Pulse Connections: However, … [Read more...]
User-agent string patterns for Junos Pulse
This article provides information about the user-agent string patterns being used by the Junos Pulse client for Android devices. The exact user-agent string being used by the Junos Pulse client for Android devices depends on the OS version and the device manufacturer. However, the general format of the user-agent string is: [crayon-5f001c3894a73917672399/] (Where XXXX is … [Read more...]
Pulse mobile version and SA VPN connection profile proxy settings
This article provides information about the Pulse mobile version, SA VPN connection profile, and available proxy settings. In the SA UI, go to Users > Resource Policies > Network connect > Connection profiles. The following proxy settings are available: No proxy server Automatic (pac file) Manual configuration Preserve client-side proxy … [Read more...]
Junos Pulse: Session Extension feature
This article provides information about the Session Extension feature. Session extension allows user to extend the existing session, prior to its expiration. It is useful in situations, in which the tasks (file transfer, and so on) require continuous network connectivity for a long time. Users receive a warning dialog box, prior to the session expiration, prompting … [Read more...]
Junos Pulse Collaboration over Junos Pulse does not use the proxy settings that are configured in the browser
This article provides information about certain limitations, which users may encounter with Junos Pulse Collaboration, when tunneling the connection with the Junos Pulse client; if a proxy server is configured in the client's browser and it is required to access Internet resources. Junos Pulse Collaboration may not be able to connect to the Meeting server, when the VPN … [Read more...]
Installation of Junos Pulse package disconnects the LAN connection on a client PC
Junos Pulse package installation disconnecting the LAN connection on a client PC. The Junos Pulse package is pushed to the client PC and installed on it. The LAN connection is dropped for a few seconds and the connection is re-established, after the package is installed. The customer would like to know why the LAN connection is being dropped when the Junos Pulse package is … [Read more...]
Does Junos Pulse for Apple iOS support Apple iOS 6?
Support and qualification information about the support extended by Junos Pulse for Apple iOS for Apple iOS 6. Juniper Networks is in the final stages of Apple's iOS 6 qualification. This OS will be a qualified and supported client platform, starting from Junos Pulse for iOS 4.1r1. Junos Pulse for iOS version 4.1r1 will be released soon (sometime between the end of … [Read more...]
Junos Pulse users cannot login. Error message – Reason: Authentication rejected by server. Error 1319
This article describes the issue of users, when using Host Checker on the Junos Pulse Secure Access Controller (IC) or Junos Pulse Secure Access Gateway (SA), not being able to login if a specific Host Checker configuration is in use. When all pre-defined anti-virus and firewall products are selected, users may receive the following … [Read more...]