This article explains a requirement for installing Host Checker patches. Installing patches (through Patch Remediation) after launching a VPN tunnel (Junos Pulse or Network Connect) or through the secure tunnel cannot be done. The PRM (Patch Remediation Management) License is installed on the SA, but patches cannot be installed. The patch installation starts, but it never … [Read more...]
Can a static MAC address for the VPN Tunneling virtual adapter be configured?
Can a static MAC address for the VPN Tunneling virtual adapter be configured? This article explains why this is not supported. It is desired to assign a static MAC address for the VPN tunneling virtual adapter, either Junos Pulse or Network Connect, due to the requirement of third-party software. No, it is not possible to have a static MAC address for the VPN Tunneling … [Read more...]
Limitation for ECC device certificate use scenario
This article provides current design limitation information when ECC (Elliptic Curve Cryptography) device certificate used. Network Connect (NC) and Windows Secure Application Manager (WSAM) fail if Junos Pulse Secure Access device certificate uses ECC algorithm. Network Connect and WSAM do not support ECC algorithms such as ECDSA/ECDH cryptographic algorithms, even in … [Read more...]
Is My Browser configured to allow the SA SSL VPN client components to install from the Web?
This article describes web browser requirements for installing the SA SSL VPN client components from the web. It discusses Microsoft Internet Explorer, Apple Safari, and Mozilla Firefox browsers. The SA Series SSL VPN Appliance uses two mechanisms to install and launch client software from a web browser: ActiveX controls, available only for Windows/IE Java … [Read more...]
Network Connect and wireless 3G USB adapter issues under MacOS
Network Connect and wireless 3G USB adapter issues with MacOS. When connecting with Network Connect via a Huawei 3G USB adapter and a PPP interface on MacOS, the client is unable to complete the connection setup. An IP address is never received from the SA and setup fails with the following messages: 20091207125853.379549 Network Connect[p6795.t519] ncsvccontrol.error The … [Read more...]
Impact of the Java Plug-in (JRE/JVM) disabled in the browser
This article lists out the impacts of the Java Plug-in disabled in the browser when logging into a SSL VPN gateway and some of the possible workarounds. Some common error messages from browsers when Java is not installed or disabled: Firefox: "Blocked Plug-in" "Missing Plug-in" Internet Explorer: "An add-on for this website failed to run" Impact on Client … [Read more...]
Stand alone client installation fails on Mac OS X Mountain Lion and later
Standalone clients for Pulse Secure desktop client and Network Connect (NetworkConnect.dmg and JunosPulse.dmg) fail to install on Mac OS X Mountain Lion and later with the following error messages: "JunosPulse.mpkg" can't be opened because it is from an unidentified developer. "NetworkConnect.pkg" can't be opened because it is from an unidentified developer. When … [Read more...]
What client side logs are required when I open a Network Connect (NC) or Junos Pulse VPN case?
The procedure outlined in this article describes the process of enabling and collecting the required client-side log files, which are required by Juniper Support, to troubleshoot the following types of Network Connect (NC) or Junos Pulse VPN issues: Resource Access issues Performance issues Install issues Launch\Connection issues Credential Provider\Gina … [Read more...]
Juniper Networks VPN Tunneling adapter (Network Connect or Junos Pulse) default gateway is blank or 0.0.0.0 on Windows client
The VPN Tunneling adapter, Junos Pulse or Network Connect, shows that the default gateway is blank or 0.0.0.0 on Windows Operating Systems. This behavior does not affect the functionality of the VPN connection and is working as designed. Symptoms: When you enable Split Tunneling, enable Split Tunneling with route change monitor, or enable Split Tunneling with allowed … [Read more...]