Beginning with the iOS 3.2 client, the user-agent string has changed. If user-agent restrictions are configured on the realm or role, certain iOS clients might have difficulties with logging in. The IVE administrator has configured user-agent restrictions on the realm or role to provide access, which is based on the client being used. The restriction was in the form of … [Read more...]
Anti-virus – features and settings and how it works
This article provides information about the features and settings of the Junos Pulse MSS anti-virus and how it works. Android has two separate scanning engines and the following information provides a brief background: When the first Android client was built, we made the attempt to port in the legacy scanning engine over to Android. The legacy engine is the engine that … [Read more...]
How to modify the custom sign in page for iOS and Android based mobile devices
This article provides information on how to modify the custom sign-in page for iOS and Android based mobile devices. Custom pages have been uploaded for the sign-in of large browser-based devices. However, the same customizations are not provided on iOS or Android devices. 1.Go to Upload Custom sign-in pages in the admin GUI and download the sample template zipped … [Read more...]
Junos Pulse status on iPad 2 gets changed to ‘Reasserting’ and the tunnel is dropped
On iPad 2, when a user connects via Wi-Fi and tries to launch VPN, the Status of the Junos Pulse VPN changes from 'Connected' to 'Reasserting'; this means that Pulse is trying to reconnect and drops the tunnel. However, with the same configuration, if the user tries the same from a desktop, the issue does not occur. Additionally, the same configuration works on iPad … [Read more...]
Is My Browser configured to allow the SA SSL VPN client components to install from the Web?
This article describes web browser requirements for installing the SA SSL VPN client components from the web. It discusses Microsoft Internet Explorer, Apple Safari, and Mozilla Firefox browsers. The SA Series SSL VPN Appliance uses two mechanisms to install and launch client software from a web browser: ActiveX controls, available only for Windows/IE Java … [Read more...]
Junos Pulse disconnects when the mobile screen is locked
This article describes the issue of the Junos Pulse connection being disconnected, when the mobile screen is locked. The Junos Pulse connection is disconnected, when the mobile screen is locked. After launching the VPN tunnel via Junos Pulse, perform the following procedure for Android and IOS: In Android When the screen gets locked, Junos Pulse waits for 3 … [Read more...]
Windows 8.1 on Microsoft Surface Pro/Pro2 tablet issues after installing Pulse
Installing Pulse version 4.0R7 or 5.0R1 (supported on the Windows 8.1 OS) on a Microsoft Surface Pro or Pro2 is causing instability. This issue can be revealed in several areas: PnP (Plug and Play) devices not loading properly All Network adapters missing, except the Juniper Networks Adapter Touch interface unresponsive Inability to log on to the … [Read more...]
How to setup L3 VPN on supported Android devices
This article provides information on how to setup L3 VPN on supported Android devices. Additionally, the corresponding VPN configuration on the Junos Pulse SA device and Pulse Mobile for Android is provided. How to setup L3 VPN on Samsung and Lenovo android devices. Additionally, the corresponding VPN configuration on the Junos Pulse SA device is provided. Configuring the … [Read more...]
Impact of Google Voice and several other SMS related applications on Android Phones that use Junos Pulse
This article describes the Impact of Google Voice and several other SMS related applications on Android Phones that use Junos Pulse. Google Voice and several other SMS related applications on Android phones prevent the Interception of Mobile Device Management (MDM) Commands by Junos Pulse, which is sent from the Mobile Security Gateway (MSG). As a result, the SMS Monitoring … [Read more...]
How to collect Junos Pulse logs on BlackBerry devices
This article provides information on how to collect Junos Pulse logs from a BlackBerry device. Junos Pulse Logs provide useful information to troubleshoot Junos Pulse related issues. If the File manager is not available, it can be downloaded from Blackberry App World. With a File manager application, Junos Pulse logs can be captured from the … [Read more...]