AdBlockers usually have some rules, i.e. they match the URIs against some type of expression (sometimes they also match the DOM against expressions, not that this matters in this case).
Having rules and expressions that just operate on a tiny bit of text (the URI) is prone to create some false-positives…
Besides instructing your users to disable their extensions (at least on your site) you can also get the extension and test which of the rules/expressions blocked your stuff, provided the extension provides enough details about that. Once you identified the culprit, you can either try to avoid triggering the rule by using different URIs, report the rule as incorrect or overly-broad to the team that created it, or both.
Check the docs for a particular add-on on how to do that.
For example, AdBlock Plus has a Blockable items view that shows all blocked items on a page and the rules that triggered the block. And those items also including XHR requests.
If your URL contains words such as “advert”, “ad”, “doubleclick”, “click”, or something similar…
…Then ad-blocker will block it.