This article describes the issue of the Phone not found and You are not authorized error messages being generated on the MSG console. Within the MSG 4.0 console, there is a partner level setting to disable all access to the dashboard; irrespective of all enterprise level settings (for example, M&C settings). If a customer wishes to turn off the dashboard, they just have … [Read more...]
How to resend the account verification e-mail from the Mobile Security Gateway (MSG) server console or dashboard
How to resend account verification e-mails via the MSG server console or dashboard. The account verification e-mail may have to be resent, if the user has not been able to verify his/her email id the first time and has lost the first account verification e-mail or when the first email used was erroneous. There are two methods to resend the account verification e-mail; one … [Read more...]
A user is unable to locate a device on MSG
This article describes the issue of a user being unable to locate a device MSG. The user needs to delete it or have the password changed. A user is unable to locate a device MSG. The user needs to delete it or have the password changed. The best two pieces of information to search for in these instances are the registered username and/or the phone number (that is the … [Read more...]
Blackberry upgrade from MSS Pulse client 3.0.2.15191 to 3.0.3.16177
Upgrading the Blackberry MSS Pulse 3.0R2 client to 3.0R3. The Blackberry device is already registered to the MSG console. Performing an upgrade for a Blackberry device on the MSS Pulse client from 3.0R2 to 3.0R3. The MSS Pulse client progress bar will stop until you select OK. The MSS Pulse client progress bar will continue for a short span and then the OK button … [Read more...]