Receiving the ‘Update Failed – Please check settings and try again’ error message when registering Junos Pulse Mobile on a Blackberry device

This article describes the issue of the Update Failed – Please check settings and try again error message being generated, when trying to register a BlackBerry device to the Mobile Security Gateway Console.

  • The Blackberry device’s Mobile Security Suite application fails to register to the Mobile Security Gateway Console.
  • The following error message is generated, when trying to register a BlackBerry Device to the Mobile Security Gateway Console:

Solution 1:

Check Browser Push to ensure that everything is Auto, Allow All, and Enabled:

  • Options
  • Advanced Options
  • Browser Push

Edit Permissions. Everything should be set to Allow (nothing should be set as Custom):

  • Options
  • Advanced Options
  • Applications
  • Highlight MSS Application
  • Menu
  • Edit Permissions

Edit Default Permissions. Everything needs to be set to Allow (nothing should be set as Custom):

  • Options
  • Advanced Options
  • Applications
  • Highlight MSS Application
  • Menu

Turn the device off and take the battery out and wait for two minutes. Turn the device on and go to Application > Register.

Solution 2:

Refer to the TCP/IP Settings Guide for your Locate Carrier (that is AT&T, Sprint, T-Mobile, Verizon, and so on). Verify the APN, Username, and Password fields:

  • Options
  • Advanced Options
  • TCP / IP
  • Change Appropriate Fields

Turn the device off, take the battery out, and wait for two minutes. Turn the device on and go to MSS Application > Register.

Solution 3:

Verify if the Registration information is correctly typed in the settings:

  • Go to MSS Application.
  • Select No, when asked to update with the latest server settings.
  • Select Menu.
  • Select Settings.

Verify if the following information is correct:

  • License Key
  • User Name
  • Phone Number
  1. Try to manually type an incorrect password.
  2. Select the Back Key and the MSS Application should start the registration process.
  3. The registration will fail.
  4. Then manually enter the correct password.
  5. Select the Back Key and the MSS Application should start the registration process.

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Prasanna

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