MSG: ‘Phone not Found/You are not authorized’ error messages

This article describes the issue of the Phone not found and You are not authorized error messages being generated on the MSG console.

Within the MSG 4.0 console, there is a partner level setting to disable all access to the dashboard; irrespective of all enterprise level settings (for example, M&C settings). If a customer wishes to turn off the dashboard, they just have to toggle the Allow Dashboard Access setting, which is found at the partner level.

When M&C is off at the enterprise products level, the code is intentionally preventing dashboard access; even if Allow Dashboard Access is set to true. Also, within the general settings field on the MSS console, if the control setting is set to inactive, the end user will not be able to access the dashboard. One of the following two errors will populate, if these settings are set incorrectly:

  • Phone not found
  • You are not authorized

The following parameters were tested as far as the Dashboard, M&C and Anti-theft settings are concerned. All these settings are available in MSG 4.0. The testing was performed on an Android device.

  • M&C: This setting is found at the partner level. It is set when the enterprise is created. If this option is turned off, users will receive the phone not found error message, when they attempt to logon to the dashboard.
  • Allow Dashboard Access: This setting is found at the partner level. If this option is turned off, users will receive the You are not authorized error message, when they attempt to logon to the dashboard.

Both the above settings must be active for the user to logon to the dashboard. If either one is turned off, one of the above error messages will be generated. Allow Dashboard Access is the setting that takes priority (to get the error message in point 1, Allow Dashboard Access must be turned on).

Even with the M&C log limit settings turned off (in the device profile; not at the partner level), the user can still activate the features and track events (SMS, calls, and so on) through the dashboard settings (if they are able to logon to the dashboard; based on the above settings)

The end user will not be able adjust the log limits settings in the dashboard; but they can still turn on the ability to track messages and force a refresh of the logs from the dashboard, which pulls the logs manually from the device (turning off log limits only prevents the automatic upload of the logs).

The administrator will be able to hide or de-activate each M&C/Anti-theft feature by using the UI customization options in the profile (new to MSG 4.0). The end user does not have access to these settings. Here, the admin is able to granularly limit which features the end user can access or see.

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Prasanna

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