Junos Pulse disconnects when the mobile screen is locked

This article describes the issue of the Junos Pulse connection being disconnected, when the mobile screen is locked.

The Junos Pulse connection is disconnected, when the mobile screen is locked.

After launching the VPN tunnel via Junos Pulse, perform the following procedure for Android and IOS:

In Android

  • When the screen gets locked, Junos Pulse waits for 3 seconds.
  • If the screen does not turn on within 3 seconds, Juno Pulse then tears down the tunnel.
  • As soon as screen is turned on, Junos Pulse will re-establish the tunnel.

In IOS

  • It depends on whether or not the device is plugged in (plugged in to power/USB).
  • If plugged in, the Junos Pulse tunnel stays on.
  • If plugged out, Junos Pulse waits for 3 seconds.
  • If the screen does not turn on within 3 seconds, Junos Pulse then tears down the tunnel.
  • As soon as the screen is turned on, Junos Pulse will re-establish the tunnel.

About the author

Prasanna

Leave a Comment