ERROR! number: 0xA.*5209, EZsrhStruct_StatEntry_DoesExist failed.

The message is emitted by the interface statistics module. The module is expecting a particular interface to be present, and did not find the data structure for that interface.

When a “EZsrhStruct_StatEntry_DoesExist failed” event occurs, a message similar to one of the following is reported:

This message can also occur with these syslog entries:

The cause is due to the PIC interface being in a non-functional hardware state.

Examine the following outputs to help determine the cause of this message:

Look for any related events that occurred at or just before the “EZsrhStruct_StatEntry_DoesExist failed” message in the syslog and chassisd outputs.

Perform these steps:

1.During a maintenance window, as it will impact transit traffic, try the following:

  • Reset the PIC by using offline/online commands. This can be done with the commands:
  • Offline the PIC and reseat the PIC in its slot. (See commands listed above.) Check the slot pins with a flashlight when doing this to verify that there are no bent pins.
  • Move the PIC to another slot to see if the issue follows the PIC.
  • Swap the PIC with a known good module.

If the log messages continue, open a case with your technical support representative to investigate the issue further.

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